Month: March 2013

FAQs Questions and Guidance

1) Can I change the colour of the trim finish on the mirror?

Yes – and there’s no additional cost. Just give us a call on 01493 304331 or contact us via email sales@mirrormania.co.uk and we can process your order for you.

2) Can I change the colour finish of the mirror?

Yes – Just give us a call on 01493 304 331 or contact us via email at sales@mirrormania.co.uk and we can discuss your colour options.

Depending on the colour changes, there may be a cost for this service.

3) Can I change the size of the mirror?

Yes – Just give us a call on 01493 304331 or contact us via email at sales@mirrormania.co.uk and we can discuss the changes you would like to make.

Depending on the changes required, there may be a cost for this service

4) Can you design a mirror for me?

Yes. Please see how our bespoke mirror making service work on How to Order page for more information.

5) How do I hang my mirror?

Depending on the size and style of the mirror, either strap hangers will be attached to the back of the mirror, or security fixings will be supplied.

If your mirror is to go into a bathroom, please let us know then we can provide the appropriate fixings.

How to hang your mirror with Strap Hangers

1. Drill 2 holes in your wall that correspond to the strap hangers on the back of the mirror.

2. Depending on the type of wall, typically, rawl plugs will be inserted into the holes and screws will be inserted and left slightly proud.  For walls that are not brick, please seek professional advice on the right type of fixings required for your wall.

3. The mirror can then be hung from these 2 points, which will allow the mirror hang almost completely flat against the wall and not move from side to side.

4. Please note that we do not recommend using cord, wire or similar materials to hang your mirror as this may result in the mirror bowing or the glass cracking.

How to hang your mirror using Security Fixings

1. Depending on the size of the mirror, typically between 4-8 security fixings will be supplied.

2. Once you have decided where the fixings will be positioned on the wall, drill a hole and insert the rawl plugs and T-shaped screws provided. Please note that if the wall is not brick, you will need to consult with your local DIY shop to get the appropriate wall fixing to secure the T-shaped screws.

3. Fix the plates provided to the back of the mirror with the 2 screws provided in positions corresponding to the T-shaped screws in the wall.

4. Hang the mirror on to the T-shaped screws and then use the key provided to turn the T-shaped screws to 90 degrees so that the mirror is securely fixed to the wall. Please take care not to over-tighten the screws as this may damage the mirror/glass.

6) How do I clean my mirror?

We recommend that you spray a general glass cleaner onto a soft cloth (not directly onto the mirror) and gently rub, avoiding the lead trim finish.

7) Do you have a brochure of your products?

As we are continually adding new designs to our range of mirrors and home decor, we use our web site as our brochure. If you need any more details about our mirrors, or pictures, please contact us.

8) How safe is it to purchase online with my debit or credit card?

MirrorMania uses a leading on-line payment services company who’s fraud prevention measures and their one-of-a-kind method of keeping your financial information private from sellers make them one of the safest ways to pay online.

9) How can I place an order?

You can place orders over the internet, by email or by telephone 01493 304331. Please see ‘How to Order’.

10) What is the order process?

Once you have found the product you would like to purchase, you can either call us directly on 01493 304331 or click on “Add to Basket” button which takes you to the order page. Once you completed the ordering process, you will be sent an email confirmation of your order and given an estimated time for delivery.

11) What methods of payment do you accept?

We accept payment by bank transfer and all major credit cards.

12) Do MirrorMania ’s prices include delivery?

All of the product prices shown on the website include Standard Delivery to mainland Britain.   Exceptions to this are for deliveries to Scotland.  Please see our Delivery page for full details.

13) Do MirrorMania ’s deliver overseas?

We will deliver to anywhere in the world. Please contact us for a delivery quote to sales@mirrormania.co.uk.  Please be aware the the delivery cost quoted will not include any local taxes that the destination country may levy.  Quotations are valid for 30 days.

14) What happens if I cancel my order?

Standard Products

If you wish to cancel your order for a standard product, chosen from the website, prior to it being despatched or advised that your mirror is ready for delivery, you will not incur any charges and a full refund will be applicable.  If you cancel your order after being advised that your product is ready for delivery, there will be a 10% restocking fee.

If your order has already been dispatched, a refund will be paid (less the cost of delivery which is £45 for all standard mirrors on the web site) if the mirror is returned to us within 10 days in its original condition and packaging.

Bespoke Mirrors

If you wish to cancel your order for a bespoke item(s) prior to delivery, a cancellation fee may apply. The fee will depend on how much work has already taken place to fulfil the order.

If your order for a bespoke item has already been completed, a refund cannot be offered.

15) When will my order be despatched?

Unlike most internet mirror companies, we hand-make the majority of our mirrors to order. Delivery therefore is generally 4 to 6 weeks, however, at the time of ordering we will give you an expected delivery timeframe.  Delivery timelines for other products will be given at the time of ordering and will generally be anywhere from 1 to 6 weeks.

If you would like a definite delivery time before ordering, please contact us and we will be able let you know.

16) How will my goods arrive?

Once your product is ready for delivery, we will contact you to organise a delivery time.

Once we have agreed a delivery date with you, your product will then be delivered by a well-established and reliable courier company.

When the courier delivers your product, please check that the product has arrived undamaged.  If, in the unfortunate event the product is damaged in transit, we ask that you either email us or telephone us to let us know the same day as the mirror is delivered.

17) How do I look after my mirror once it has arrived?

Please view our Aftercare  for more information.

18) What happens to my personal details?

We do not sell or pass on any customer information to any third parties.

You will only receive emails from us to confirm your order, organise delivery, and to advise you of new products or special offers.

If you do not wish to receive these details, please let us know.

19) What is your Returns Policy?

1. If your product is damaged in transit will either replace or refund your costs if we are informed on the day of delivery.

2. In the unlikely event that you would like to return your product for any reason, you may return it within 10 days of receipt to our Showroom.  The address can be found on our Contact Page.   Please note that the cost of delivery and packaging is not refundable and, depending on your delivery postcode, will be £45 for goods delivered on our Standard Delivery Service.  For other delivery services and locations, the cost will be able per the Sale Receipt at the time of purchase.

3. Returned items must be repacked in the same way they arrived to avoid damage.   Once they have been received by us and they have been packed as advised and are undamaged, we will organise a refund for you less a 10% restocking fee.  Please note that we will not be held responsible for returned items lost or damaged and we do not pay the cost of the return postage.

4. Bespoke mirrors are non-returnable.

5. Please contact us if either by phone or email if you need to return an item.

Aftercare for your Mirror

Exclusive Range of Handmade, Frameless Lead Finished Mirrors:  Unpacking and Handling Your Mirror

• When removing your mirror from the packaging, please be very careful that the packaging does not catch on the lead as it may result in marking or pulling the lead away from the glass.
• When handling the mirror, it is advisable to wear gloves to avoid marking the lead and, if possible, avoid putting your hands directly on to the lead as it is a natural product and can be marked.
• Please ensure that when lifting the mirror, the mirror is handled so that the weight distribution is even to avoid bending and twisting the mirror which can result in cracking the mirror.
• When putting the mirror down, please ensure that it is only laid on the blue foam edging as the glass goes to the edges of the backing board and may chip if placed on its edges.

Please Note: If the weather is particularly cold, we recommend that the mirror is laid flat in the room it is to be hung for a minimum of 48 hours so that the timber can climatise to the room’s temperature.

If the mirror is not to be hung straight away, we recommend that the mirror is stored flat until it is hung to avoid any damage to the mirror. The mirror should not be rested upright on its edges as this may damage the mirror panels and backing board. We will not accept responsibility for any damage caused to, or by, a mirror if the above guidelines and recommendations are not adhered to.

Framed and Frameless Bevelled Mirrors: Unpacking and Handling Your Mirror

• Once the mirror has been unpacked, please ensure that when putting it down, it is only laid on the foam edging as the glass goes to the edge of the backing board and may chip if placed on its edges. If the mirror is framed, please also be careful when placing it on its edge so as not to chip the frame.
• Please ensure that when lifting the mirror, the mirror is handled so that the weight distribution is even to avoid bending and twisting the mirror which can result in cracking the mirror.

Please Note: If the weather is particularly cold, we recommend that the mirror is laid flat in the room it is to be hung for a minimum of 48 hours so that the timber can climatise to the room’s temperature.

If the mirror is not to be hung straight away, we recommend that the mirror is stored flat until it is hung to avoid any damage to the mirror. The mirror should not be rested upright on its edges as this may damage the mirror panels and backing board. We will not accept responsibility for any damage caused to, or by, a mirror if any modifications are made or if the above guidelines and recommendations are not adhered to.

Hanging Your Mirror:

Depending on the size and style of the mirror, either strap hangers will be attached to the back of the mirror, or security fixings will be supplied.

If your mirror is to go into a bathroom, please let us know then we can provide the appropriate fixings.

How to hang your mirror with Strap Hangers

• Drill 2 holes in your wall that correspond to the strap hangers on the back of the mirror.
• Depending on the type of wall, typically, rawl plugs will be inserted into the holes and screws will be inserted and left slightly proud. Please note that if the wall is not brick, you will need to consult with your local DIY shop or Builder to get the appropriate fixings for the wall.
• The mirror can then be hung from these 2 points, which will allow the mirror hang almost completely flat against the wall and not move from side to side.
• Please note that we do not recommend using cord, wire or similar materials to hang your mirror as this may result in the mirror bowing or the glass cracking.

How to hang your mirror using Security Fixings

• Depending on the size of the mirror, typically between 3 to 8 security fixings plates will be fixed to your mirror.
• Drill holes into your wall that correspond with the plates fixed to the back of your mirror.  Then insert the rawl plugs into the holes and screw in the T-Shaped screws – leaving them slightly proud.  Please note that if the wall is not brick, you will need to consult with your local DIY shop or builder to get the appropriate rawl plugs to secure the screws.
• Then offer the mirror up to to the T-shaped screws and use the metal, flat key supplied to turn the screws to 90 degrees, so that the mirror is securely fixed to the wall.  Please take care not to over-tighen the screws as this may damage the mirror/glass.

• We recommend using a chemical-free glass cleaner, sprayed directly on to a soft cloth, then gently buff the mirror, avoiding the lead trim finish – if applicable.
• Please note, do not spray cleaners directly on to the lead trim as this may result in the discolouration, and possible damage to the coating of the trim.

How to order

Welcome to our dedicated, comprehensive mirror and home decor web site that allows you to shop at your leisure.

Once your order has been placed, your products will then be delivered to you by our specialised couriers, thereby guaranteeing a quality delivery service throughout the UK.

Ordering by Telephone

1. Simply choose the product you would like to order and contact us by calling on 01493 304331

2. We will then take your order details and credit/debit card details for processing.

3. A confirmation email will then be sent to you confirming your order and expected delivery timeframe.

4. When your product is ready for delivery,we will contact you via to arrange a convenient time for delivery.

Ordering On Line with Debit or Credit card         

1. Simply choose the product you would like to order and click on the Add to Basket button. You will be shown a summary of your order, and if all is correct, click Proceed to Checkout.

2. You will then be offered a choice of how to finalise your order.  You can then either select to Checkout as a Guest, Register with us, or Login if you have already registered.  If you select to Register with us, the information stays for use only within Mirror Mania and is for advising you of speial offers and of new products when available.  If this is not something you are intersted in, then just check out as a guest.

3. Receipt of your order will then be confirmed by email.

4. Once your prodcut is ready for delivery, we will contact you to arrange a convenient time for delivery.

 

Guidelines for Ordering Mirrors, Decorative Glass Products, Lighting and Home Decor

Custom-made Mirrors & Decorative Glass Products:

Should you require us to design a mirror for you, which requires artwork for your approval, an initial deposit will be required. This deposit will vary depending on the complexity of the work and will be deducted from the final cost of the mirror. Please note that all artwork prepared by Mirror Mania remains the property of Mirror Mania.

A quotation will then be sent to you via email – this quotation is valid for 30 days. Once you have the quotation, and decide to proceed with your bespoke order, you will need to send us an email to confirm your order.

A confirmation email will then be sent to you confirming the order and finalising the payment.

Please be aware that the colours shown on our website may differ when looking at them on your computer screen. If you have any concerns please ensure that you contact us for either a sample of the colour or send us a colour that you wish us to match.

With the use of handmade glass, these colours and textures may vary from the images shown as no two pieces of glass will be exactly the same.

When ordering a bespoke size of glass or mirror, please be aware that the size may vary plus or minus 2mm.

Completion of your commission will depend on the complexity of the work and will be advised on your quotation. We will contact you once the piece has been finished to organise a convenient time for delivery.

Please note that if you wish to cancel your order for a bespoke item(s) prior to delivery, a cancellation fee may apply. This fee will depend on how much work has already taken place to fulfil the order.

Once the bespoke mirror has been completed and you have been advised that it is ready for delivery, unless agreed at the time of ordering, the mirror must be delivered within 30 days. If this does not happen, a daily storage fee will be charged.

If you wish to cancel your order for a bespoke item(s) that has already been completed, a refund will not be offered.

Lighting and Home Decor:

Please note that if you wish to cancel your order for an item once you have been advised is ready for delivery, a re-stocking fee of 10% will be charged.

coming soon…

Privacy Policy

This privacy policy sets out how {{config path=”general/store_information/name”}} uses and protects any information that you give {{config path=”general/store_information/name”}} when you use this website. {{config path=”general/store_information/name”}} is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. {{config path=”general/store_information/name”}} may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at {{config path=”trans_email/ident_general/email”}}

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to {{config path=”general/store_information/address”}}.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name	COOKIE Description
CART	The association with your shopping cart.
CATEGORY_INFO	Stores the category info on the page, that allows to display pages more quickly.
COMPARE	The items that you have in the Compare Products list.
CURRENCY	Your preferred currency
CUSTOMER	An encrypted version of your customer id with the store.
CUSTOMER_AUTH	An indicator if you are currently logged into the store.
CUSTOMER_INFO	An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS	Stores the Customer Segment ID
EXTERNAL_NO_CACHE	A flag, which indicates whether caching is disabled or not.
FRONTEND	You sesssion ID on the server.
GUEST-VIEW	Allows guests to edit their orders.
LAST_CATEGORY	The last category you visited.
LAST_PRODUCT	The most recent product you have viewed.
NEWMESSAGE	Indicates whether a new message has been received.
NO_CACHE	Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history if you have asked the site.
POLL	The ID of any polls you have recently voted in.
POLLN	Information on what polls you have voted on.
RECENTLYCOMPARED	The items that you have recently compared.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS	The products that you have recently viewed.
WISHLIST	An encrypted list of products added to your Wishlist.
WISHLIST_CNT	The number of items in your Wishlist.